Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- If you have a large payment, we may give you a confirmation call from a credit card company for your safety.If you feel that the order is not a normal order, such as the use of a stolen card or someone else's name, you can hold or cancel your order at will.
Deposit without a bankbookFor the purchase price, you will pay through PC banking, Internet banking, Tele banking, or depositing money directly in the nearest bank.
The name of the depositor in order and the name of the actual depositor must match, and the deposit must be made within 7 days.
Orders that are not deposited shall automatically be canceled. - Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 7 days
- Shipping Method: Delivery service
Shipping Area: Nationwide
Shipping Cost: Free
Delivery time: 3 days to 7 days
Shipping Information: - You may have to pay an extra amount for mountainous regions and islands
Your order shall be shipped after payment is confirmed. However, depending on the product type, the delivery of the product may be delayed.
- Returns & Exchanges
- 1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material. - Refunds
1. Return and exchange due to simple remorse
(Within 20 days after receipt of the product)
If you contact the customer service center and then contact us, the exchange and return are available.
For refund by simple remorse, please make a deposit to the refund account.
After confirming the deposit, the refund process shall proceed.
For refund, customers must pay for a courier fee(3,000won, 6,000won for insular and mountainous region)
For exchange, customers must pay for a courier fee(6,000won, 12,000won for insular and mountainous region)
[Depending on the membership level, free shipping members shall be charged 2,500 won, 5,000won for insular and mountainous region]
[In case of free shipping due to membership grades and events, the return and refund shall be subject to a courier fee]
[The refund, return and exchange due to simple remorse are not available 20 days after receipt of the product]2. In case of trouble caused by product
(Within 30 days after receipt of the product)
If you contact the customer center and then contact the customer service, the exchange and refund are available.
If you have skin problems with the use of the product, please submit your doctor's report and the refund and exchange procedure shall be done.
[APEROS ORGANICA product may not be easily absorbed when using it for the first time due to vegetable prescription. if using it consistently, the rate of absorption is faster.
It may cause some redness and trouble caused by removing toxins from the skin.
It is recommended that you try a little more if you are not having a serious problem such as stinging, headache and nausea]3. In case of receiving a damaged or defective product
(Within 20 days after receipt of the product)
If you contact the customer service center and then contact us, exchange and return are available.
The courier fee is free when there is a problem with the delivered product.
If you have received a damaged or defective product, please send us the status of the product to process the exchange.
[Please send a photo through APEROS ORGANICA customer center or Kakao Talk Message]<Return procedure may be difficult in the following cases>
1. If all the components including the additional item (event / gift etc.) are not perfect
2. For products with event discounts (limited edition)
3. If the value of the product has been lost to the point where it is difficult to resell after the passage of time
4. If the value of the product has decreased due to the use of the customer or some consumption
5. If the use and value of the product is lost or opened
6. If you purchase from a place other than the official homepage of APEROS ORGANICAProcessing time shall be up to 2 weeks. In case of credit card, processing schedule may be changed according to a credit card company or customer's payment date.
Please contact the Customer Support Center for more information (Tel: 1577-1351, Mon - Fri 10: 00 ~ 17: 00).
Please provide your order number for more detailed instructions.
If you want to use your preferred delivery service company when exchanging or refunding, please wrap the product carefully so that the product shall not be damaged during the delivery.
Address: Nadamcos, 93, Gukhwahyang-gil, Tanhyeon-myeon, Paju-si, Gyeonggi-do, Republic of Korea
[Please return the product through a trackable carrier to ensure smooth procedures during returning.]
Contact Us- Other
- Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.